Contact information

Thank you for visiting CozyFrames.shop. We value every customer and are committed to providing prompt, professional, and friendly support. Whether you have questions before placing an order or need assistance after your purchase, our customer service team is always here to help.

Our goal is to make every shopping experience smooth, secure, and enjoyable from start to finish.

Business Address

CozyFrames.store

2051 Av. de la Salle

Montréal, QC H1V 2K6

Canada

Please contact our support team before returning any products. This address serves as our official business mailing address.

Customer Service Hours

Our support team is available during the following hours:

Monday – Friday

9:00 AM – 6:00 PM (EST)

Saturday

10:00 AM – 4:00 PM (EST)

Sunday & Public Holidays

Closed

We strive to respond to all inquiries within 24 business hours.

How to Reach Us

The fastest way to receive assistance is by email.

Email: support@CozyFrames.shop

When contacting us, please include:

Your full name
Order number (if applicable)
Email used for your purchase
A detailed description of your inquiry

Providing complete information allows us to assist you more efficiently.

Order Support

Need help with an existing order?

Our team can assist you with:

Order confirmation
Order status updates
Tracking information
Shipping questions
Delivery concerns
Address corrections (before shipment)
Order cancellations (when eligible)

Product Assistance

Not sure which frame is right for you?

We're happy to help with:

Picture frame sizing
Poster hanger compatibility
Canvas frame recommendations
Instax photo frame selection
Product specifications
Material information
Home décor recommendations

Our knowledgeable team is always ready to help you find the perfect frame for your home.

Shipping Support

Questions about shipping?

We're happy to provide assistance with:

Delivery estimates
Shipment tracking
International shipping
Lost packages
Delayed deliveries
Shipping updates

We proudly offer:

Free Worldwide Shipping
Estimated Delivery: 7–10 Business Days

Returns & Refunds

If you wish to return a product, simply contact us before sending your item.

Please include:

Order number
Product name
Reason for return
Photos (if applicable)

Our team will guide you through our 30-Day Free Return & Refund Policy and provide step-by-step instructions.

Wholesale & Business Inquiries

Interested in placing a larger order?

We welcome inquiries regarding:

Wholesale purchases
Retail partnerships
Interior design projects
Commercial installations
Corporate gifts
Business collaborations

Please email us with the subject line:

Wholesale Inquiry

Media & Partnership Requests

For influencer collaborations, media requests, affiliate opportunities, or brand partnerships, please contact:

support@CozyFrames.shop

Please include details about your proposal so we can forward it to the appropriate department.

Our Customer Promise

At CozyFrames, we believe customer service should be as dependable as the products we sell.

We are committed to providing:

Friendly and knowledgeable support
Fast response times
Honest communication
Secure online shopping
Reliable order assistance
Hassle-free returns
Long-term customer satisfaction

Whether you're decorating a gallery wall, displaying family photographs, framing artwork, or preserving special memories, we're here to ensure your experience is simple and enjoyable.

Contact Summary

CozyFrames.shop

Website: https://CozyFrames.shop

Email: support@CozyFrames.shop

Phone: (705) 555-0109

Business Address: