Terms of service

Welcome to CozyFrames.shop. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from CozyFrames.shop you agree to comply with these Terms. If you do not agree with these Terms, please discontinue using our website.

1. About CozyFrames

CozyFrames.shop is an online retailer specializing in premium wooden picture frames, magnetic poster hangers, instant photo frames, DIY canvas frame kits, and home décor accessories.

Since our establishment in 2022, we have been committed to offering quality products, outstanding customer service, secure online shopping, and an enjoyable customer experience.

2. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is truthful and accurate.
  • You agree to comply with all applicable laws and regulations.

3. Website Use

You agree to use our website responsibly and only for lawful purposes.

You may not:

  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Use automated software to scrape website content.
  • Copy, reproduce, or distribute website materials without permission.
  • Engage in fraudulent transactions.
  • Interfere with the operation or security of the website.

Violation of these Terms may result in suspension or permanent restriction of website access.

4. Product Information

We strive to ensure that all product descriptions, photographs, specifications, pricing, and availability are accurate.

However:

  • Product colors may vary depending on monitor settings.
  • Natural wood grain and finish may differ slightly between products.
  • Dimensions may vary slightly due to manufacturing tolerances.
  • Packaging may change without prior notice.

We reserve the right to correct errors or update information at any time.

5. Pricing

All prices displayed onCozyFrames.shop are subject to change without notice.

We reserve the right to:

  • Update prices
  • Modify promotions
  • Correct pricing errors
  • Cancel orders affected by pricing inaccuracies

If an obvious pricing error occurs, customers will be notified before order processing.

6. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Decline orders
  • Limit quantities
  • Cancel suspicious transactions
  • Verify payment information
  • Prevent fraudulent purchases

Customers will be notified if any issue affects their order.

7. Payment

Payments are securely processed through trusted third-party payment providers.

We accept the payment methods displayed during checkout.

CozyFrames.shop does not store complete credit card information on its own servers.

8. Shipping

We proudly offer:

  • Free Worldwide Shipping
  • Estimated delivery within 7–10 business days

Delivery estimates are provided for convenience and may vary due to customs procedures, carrier delays, severe weather, holidays, or other circumstances beyond our control.

For complete details, please review our Shipping Policy.

9. Returns & Refunds

Customer satisfaction is important to us.

Eligible purchases are covered by our:

  • 30-Day Free Return Policy
  • Free Return Shipping
  • Free Refund Processing

Please refer to our Return & Refund Policy for detailed procedures and eligibility requirements.

10. Intellectual Property

All content onCozyFrames.shop, including but not limited to:

  • Logos
  • Product photographs
  • Graphics
  • Website design
  • Product descriptions
  • Text
  • Icons
  • Branding
  • Layout

is protected by copyright and intellectual property laws.

No material may be copied, reproduced, modified, distributed, or used commercially without prior written permission.

11. User Content

Customers may voluntarily submit:

  • Product reviews
  • Testimonials
  • Comments
  • Suggestions
  • Photos

By submitting such content, you grant CozyFrames.shop a non-exclusive, royalty-free license to display, reproduce, publish, and use the content for marketing and operational purposes.

You retain ownership of your original submissions.

12. Privacy

We respect your privacy.

Personal information is collected only as necessary to:

  • Process orders
  • Provide customer support
  • Improve our website
  • Communicate order updates
  • Meet legal obligations

We do not sell customer personal information.

13. Limitation of Liability

To the maximum extent permitted by law, CozyFrames.shop shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Lost profits
  • Business interruption
  • Data loss
  • Shipping delays
  • Website interruptions

Our maximum liability shall not exceed the total amount paid for the affected purchase.

14. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Government actions
  • Customs inspections
  • Labor disputes
  • Internet outages
  • Transportation disruptions
  • Pandemics

Such events may temporarily affect production, fulfillment, or delivery schedules.

15. Governing Law

These Terms shall be governed by and interpreted according to the laws of the Province of Quebec and the applicable federal laws of Canada.

Any disputes arising from the use of this website shall be resolved by the appropriate courts of Canada unless otherwise required by applicable consumer protection laws.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately after publication on this website.

Customers are encouraged to review this page periodically.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

CozyFrames.shop

Website: CozyFrames.shop

Email: support@CozyFrames.shop

Phone: (705) 555-0109

Business Address:

2051 Av. de la Salle

Montréal, QC H1V 2K6

Canada

Thank you for choosing CozyFrames.shop. We appreciate your trust and are committed to providing premium picture frames, exceptional customer service, secure shopping, and a seamless online experience for customers around the world.