Refund policy

Welcome to CozyFrames.shop. We want you to shop with complete confidence. Your satisfaction is our highest priority, which is why we proudly offer Free Worldwide Returns and a 30-Day Free Return & Refund Policy on all eligible purchases.

Please read this policy carefully before requesting a return or refund.

1. Our Commitment

At CozyFrames, we carefully select premium wooden picture frames, magnetic poster hangers, instant photo frames, and DIY canvas frame kits designed to meet high standards of craftsmanship and durability.

If your purchase doesn't meet your expectations, we'll do everything we can to make it right.

2. 30-Day Return Window

You may request a return within 30 calendar days after your order has been delivered.

Eligible products may be returned for:

  • Damaged items
  • Defective products
  • Incorrect items
  • Shipping damage
  • Change of mind
  • Products that do not meet expectations

3. Free Returns

We proudly provide Free Return Shipping on eligible returns worldwide.

There are:

  • No restocking fees
  • No hidden processing charges
  • No return handling fees

Simply contact our customer support team before returning your order.

4. Return Eligibility

Returned products should:

  • Be returned within 30 days of delivery.
  • Be in their original condition whenever possible.
  • Include all original accessories and components.
  • Be packaged securely for safe transportation.

Minor inspection or careful handling will not affect eligibility.

5. Damaged or Defective Products

If your item arrives:

  • Broken
  • Cracked
  • Damaged during shipping
  • Defective
  • Missing parts

please contact us within 7 days after delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photos of the packaging (if available)

We'll review your request promptly and arrange either a replacement or a full refund.

6. Incorrect Orders

If you receive the wrong item, wrong size, or incorrect product, please notify us immediately.

Once verified, we'll arrange the correct replacement or issue a full refund at no additional cost.

7. Change of Mind

Changed your mind after receiving your order?

No problem.

Eligible products may still be returned within 30 days provided they remain in good condition.

8. Non-Returnable Items

The following items are generally not eligible for return unless damaged or defective:

  • Personalized products
  • Custom-made items
  • Gift cards
  • Digital downloads
  • Clearance or final sale items (where clearly indicated)

9. How to Start a Return

To request a return:

Step 1

Email us at:

support@CozyFrames.shop

Step 2

Include:

  • Order number
  • Full name
  • Reason for return
  • Photos (if applicable)

Step 3

Our customer support team will provide return instructions.

Step 4

Ship the product following the provided instructions.

10. Refund Processing

After receiving and inspecting your returned item, we will process your refund.

Typical timeline:

  • Inspection: 2–5 business days
  • Refund approval: 1–3 business days
  • Bank processing: 3–10 business days

Refunds are issued using your original payment method.

11. Exchanges

We happily replace items that are:

  • Damaged
  • Defective
  • Incorrectly shipped

Exchange requests are processed as quickly as possible.

12. Order Cancellation

Orders may be cancelled before shipment for a full refund.

If an order has already shipped, customers may return it under this policy after delivery.

13. Lost or Missing Packages

If your package appears lost during transit, please contact us.

We'll work with the shipping carrier to investigate and provide an appropriate solution whenever possible.

14. International Returns

Customers worldwide enjoy the same:

  • Free Return Shipping
  • 30-Day Return Window
  • Refund Protection

Return procedures may vary slightly depending on destination country.

15. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us.

CozyFrames.shop

Email: support@CozyFrames.shop

Phone: (705) 555-0109

Business Address:

2051 Av. de la Salle

Montréal, QC H1V 2K6

Canada

Our customer support team is always happy to assist you and ensure your shopping experience with CozyFrames is smooth, secure, and enjoyable from beginning to end.