Shipping policy

Thank you for shopping at CozyFrames.shop. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders worldwide.

1. Free Worldwide Shipping

At CozyFrames, we proudly offer FREE Worldwide Shipping on every order.

There are:

  • No minimum purchase requirements
  • No hidden shipping fees
  • No additional international delivery charges

We believe everyone should have access to beautifully crafted picture frames without worrying about shipping costs.

2. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing Time:

1–2 Business Days

Once your order has been prepared and shipped, you'll receive a shipping confirmation email with tracking information (when available).

During holidays or promotional events, processing may take slightly longer.

3. Estimated Delivery Time

Our standard delivery time is:

7–10 Business Days

Although most orders arrive within this timeframe, delivery may occasionally vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Peak holiday seasons
  • Transportation disruptions

Delivery estimates are not guaranteed but represent our typical shipping timeframe.

4. Worldwide Delivery

We proudly ship to customers across the globe.

If shipping restrictions apply to your country or region, we will notify you before your order is processed.

5. Shipping Partners

To ensure dependable service, we work with trusted international shipping carriers and logistics providers.

Shipping methods may vary depending on:

  • Destination
  • Package size
  • Product availability
  • Local carrier networks

Our goal is always to choose the fastest and most reliable shipping option available.

6. Order Tracking

Once your order ships, you'll receive an email containing your tracking number.

Please allow 24–72 hours for tracking information to become active.

You can monitor your shipment until it reaches its destination.

If you do not receive tracking details within a few business days after shipment, please contact our support team.

7. Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

Double-check:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or State
  • Country
  • Phone number

CozyFrames.shop is not responsible for delays caused by incorrect or incomplete shipping information.

8. Address Changes

Need to update your shipping address?

Please contact us immediately.

Address changes can only be made before an order enters shipment preparation.

Once an order has shipped, we may no longer be able to modify the delivery address.

9. Customs & Import Duties

Most international orders arrive without additional fees.

However, depending on your country's regulations, customs duties, taxes, or import fees may occasionally apply.

Any such charges are determined by local customs authorities and are the responsibility of the customer unless otherwise required by law.

10. Multiple Shipments

Orders containing multiple items may occasionally arrive in separate shipments.

This helps us:

  • Reduce delivery delays
  • Improve fulfillment efficiency
  • Ship products from the nearest available warehouse

Separate packages may arrive on different dates.

11. Shipping Delays

While we make every effort to deliver on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Airline delays
  • Transportation disruptions
  • Public holidays
  • Natural disasters
  • High seasonal demand

We appreciate your patience and understanding in these situations.

12. Lost Packages

If your package appears lost or your tracking information has not been updated for an extended period, please contact our customer support team.

We'll work with the shipping carrier to investigate the issue and provide an appropriate solution.

13. Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging (if available)
  • A brief description of the issue

We'll review your claim promptly and arrange a replacement or refund if appropriate.

14. Undeliverable Packages

Packages may be returned to us due to:

  • Incorrect addresses
  • Failed delivery attempts
  • Refused delivery
  • Unclaimed shipments

If this occurs, please contact us so we can help arrange reshipment or discuss available options.

15. Order Cancellation

Orders may be cancelled before shipment for a full refund.

If an order has already shipped, customers may return it under our 30-Day Free Return Policy after delivery.

16. Our Shipping Promise

Every order from CozyFrames is handled with care because we understand that you're purchasing products designed to preserve meaningful memories.

We are committed to providing:

  • Free Worldwide Shipping
  • Fast order processing
  • Secure packaging
  • Reliable delivery
  • Responsive customer support
  • A smooth shopping experience

Your satisfaction remains our highest priority.

17. Contact Us

If you have any questions about shipping or delivery, please contact us.

CozyFrames.shop

Website: CozyFrames.shop

Email: support@CozyFrames.shop

Phone: (705) 555-0109

Business Address:

2051 Av. de la Salle

Montréal, QC H1V 2K6

Canada

Our customer support team is always happy to assist with shipping questions, tracking updates, delivery concerns, or any other inquiries related to your order.